Guide to Services
Table of Contents
- Facilities Services Overview and Vision
- Who We Are and What We Do
- Appendix of Shop Services
- Access Control — Lock Shop
- Admin
- Admin — Carpets/Blinds/Flooring/Pest Control
- Building Mechanical Shop/HVAC-R Department
- Carpentry Shop
- Central Plant — formerly Steam Plant
- Custodial Services
- Electric Shop
- Fire and Life Safety
- Grounds — Landscape Services and Irrigation Services
- Lamping — Light Bulbs
- Paint Shop
- Pest Control Services
- Plumbing Shop
- Recycling/Refuse Services
- Resource Management Services — movers/events
- Sheet Metal Shop
- Sign Shop
- Glossary
1. Facilities Services Overview and Vision
Document Overview
This Facilities Services, or FS, Guide to Services is designed to offer our campus partners a document which details our services, priorities, programs, and recharge rates. This document should provide answers to common questions as well as provide clarification between specific services FS provides from centrally-funded dollars for state-supported space — referred to as core space — and those services paid for by the client through a department-funded FAU — referred to as recharge.
FS Mission Statement
To maintain, operate, and support the University of California, Riverside campus and infrastructure to ensure a safe, and environmentally sustainable environment for education, research, and discovery.
Vision
To create an environment of innovation that supports high quality service through a culture of respect, integrity, and diversity.
Values
- Respect: Treat others as you would like to be treated.
- Integrity: Do what you say and say what you do.
- Diversity: Celebrate each other’s differences and seek to learn from new perspectives.
Changes At-A-Glance
The following chart provides a visual overview of changes to be found in detail within this document and reflect an impact to process and recharge costs. The reason for these changes is multifaceted and includes a focus of new faculty, an emphasis on improving public-space conditions, and enhancing building systems preventive maintenance and security programs.
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2. Who We Are and What We Do
The primary responsibility of Facilities Services is to operate and maintain, core UCR facilities as set forth in the University of California Office of the President Facilities Manual. Additionally, our departmental priorities are strategically aligned with the campus mission of creating a safe environment for students, faculty, and staff, while ensuring ongoing research support.
Services are supported by five key service areas:
1. Central Plant Services
Central Plant is the heart of the utility infrastructure on campus. It is staffed by plant operators and is operational 24/7. In addition to monitoring the sophisticated plant equipment, all after-hours trouble calls are received and triaged by the plant operators. The plant operators operate and maintain chillers, high pressure boilers, and auxiliary equipment, such as compressed air and vacuum systems, domestic water, and pumps.
2. Client Support Services
Client Support Services aims to deliver extraordinary service and accurate information to everyone on campus so Facilities Services can provide a safe, healthy, growing, learning, and living environment. Our mission is to be the primary source of trusted, accurate, and timely information about the work we do for all who inquire. Services we provide:
- analysis and asset management for FS and campus leadership
- client center — front desk support — calls, emails, service request processing, and updates
- building zone management support
- communication services
View our Client Support Services E-Portfolio at facilities.ucr.edu/document/customer-support-services-e-portfolio.
3. Energy & Engineering
Energy and Engineering aims to advance UC Riverside’s energy and utility infrastructure, energy procurement, energy efficiency, energy renewables, and campus-wide sustainability goals to make UC Riverside number one in energy management and sustainability.
Utility Support for Campus — FS is responsible for providing essential energy and utility services including electricity, natural gas, heating/cooling, water, and emergency power when possible. We provide these critical utilities for the campus including tie-in of utilities to new construction.
For more information on the initiatives of the Energy & Engineering team, visit their information site.
4. Environmental and Resource Services
Custodial Services
Custodial Services is dedicated to providing the campus community with a healthy, safe, and clean environment to work, and learn. We are committed to the campus's sustainability initiatives by executing a green cleaning program that uses sustainable chemicals, equipment, and work methods that effectively clean, sanitize, and maintain our facilities. Our services include:
- routine cleaning in classrooms, offices, laboratories, hallways, stairwells, conference rooms, and restrooms, according to established frequencies
- preventive maintenance of hard floors and carpeted areas
- unlocking and locking of building entrances and general assignment classrooms
- emergency and after-hours response seven days a week, as needed
See the current schedule of custodial services and frequencies.
Landscape and Refuse Services
Landscape Services maintains landscape, hardscape, and athletic recreation fields for the campus and residential areas. We provide services which include:
- tree trimming
- weed abatement
- irrigation maintenance
- street sweeping
- integrated pest management
- waste, recycling, and composting removal from site containers and building dumpsters
- waste transportation to campus transfer station or vendor site for processing
- specialized maintenance and compliance for campus arroyos and other areas
See the current schedule of landscape services and frequencies.
Resource Management — moving and event set-up services
We provide services which include:
- transporting items for salvage
- daily set-ups for conferences/meetings
- coordinating with customers and vendors for large scale event set up — e.g., commencement and student events.
- providing repair services for facilities-related equipment — e.g., floor care equipment.
- Repairing and replacement of paper and soap dispensers.
5. Maintenance Services
Maintenance Services provides quality maintenance and repair services in a timely, cost-effective manner for all campus facilities.
Maintenance of all campus core buildings and assets currently consist of more than four million square feet of interior space, along with all supporting-utility and building mechanical operations. There are different types of maintenance including:
- corrective maintenance
- preventive maintenance
- deferred maintenance
- emergency response
Maintenance Services also manages:
- miles of utilities across campus including electrical, domestic water, chilled water, steam/condensate, compressed air, vacuum, DI water, natural gas campus assets in the form of mechanical, electrical, plumbing, overall building equipment hardware and physical pieces, and campus infrastructure
- the routine maintenance of hundreds of individual HVAC and other building mechanical equipment
- the increased HVAC expansion of air flow and service with maximized filter replacement at the highest rating possible for each building system
- light bulb replacements for 10,000+ campus fixtures
- the production and maintenance of hundreds of building doors and hardware
- the ongoing, scheduled maintenance and repair of general assignment classrooms and common interior spaces among our many buildings
FS Project Support
For full details of our guidance, please see our FS Project Process document at R'Projects.
Supporting New Faculty
Facilities Services supports, at no cost to units, limited improvement of existing, but newly assigned spaces for new faculty at UCR’s main campus. The services are limited by the staffing and funding in Facilities Services as well as state restrictions on the total cost of any facilities improvements before they must be outsourced to private contractors. These improvements may include space refreshes, such as paint and carpet, and other minor infrastructure improvements, inclusive of furniture moves for the new faculty space. The services generally exclude significant lab renovations and additions or adjustments to mechanical, electrical, or plumbing, as these generally bring the project over the state limit for self-performing work.
For full details of our guidance, please see our FS Project Process document at R'Projects.
General Assignment Classrooms — core — and Interior Common Spaces
Facilities Services is tasked by the university to manage the maintenance of all interior common spaces — known as unassignable spaces — such as lobbies, hallways, restrooms, and general assignment classrooms in core buildings. Routine maintenance schedules for these locations are managed by FS based on UCOP useful life guidelines and budget funding. All renovation requests for these locations will be reviewed by leadership and scheduled for repair or renovation based on the routine maintenance calendar managed internally by FS leadership as time/budget allows.
Interior Common Space Maintenance Program
The vision of this program is to improve high-volume, common, campus locations selected from previous and new improvement submissions from campus faculty, students, and staff for the interior finish remodel of common spaces, such as restrooms, lobbies, and hallways. Examples include the Physics Building interior refresh and summer projects.
State-Funded Maintenance Services — core — and Deferred Maintenance
Services directly related to the overall operation and use of Facilities Services and UCR Central Plant are generally funded by state funds. These services include work of a routine, recurring nature required to keep buildings, utilities, and grounds in safe and acceptable operating condition.
Facilities Services, in partnership with campus leadership and our partners at Capital Asset and Planning, maintains a deferred maintenance list and uses state-funded deferred maintenance dollars to repair and replace campus assets as funds become available for this purpose.
Facilities Services supports for the connection of utilities, via recharge, to a vast array of specialized research equipment. Facilities Services does not, however, service, maintain, or pay for the replacement of department-owned equipment.
Prioritization of Service Requests
Facilities Services processes approximately 30,000 service requests along with thousands of calls and emails on an annual basis. Our goal is to assign all incoming requests to the appropriate skilled-trade team the same day it is received, Monday - Friday.
To help organize this volume of work for our trade supervisors, we have enacted the following priority process.
FS Service Levels
| Service Level 1 |
Urgent
Skilled trade response within 0-4 hours
Emergency work posing a risk to life, safety, and property.
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| Service Level 2 |
Immediate
Skilled trade response within 2 days
Work required to mitigate imminent threats to research, instruction, or safety.
|
| Service Level 3 |
Essential
Skilled trade response within 7-business days
Work required to ensure continuity of general instruction/research mission.
|
| Service Level 4 |
Normal
Skilled trade response within 15-business days
Maintenance and repair work required impacting campus operations.
|
| Service Level 6 |
Recharge Requests
Initial visit and scoping review within 21-business days
Funded by the requestor, a recharge request is a net-new item request of a small scale, such as adding ergonomic keyboard trays or the addition of single electrical circuit.
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Appendix: The services we provide in more detail
The following appendix is intended to provide the campus with a detailed summary of services provided by Facilities Services, itemized under each skilled trade/service area. Each service details the funding source, as well as any additional notes for customers. This list is considered a living document and may not contain all services but provides the most common requests.
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Appendix of Shop Services
Access Control — Lock Shop
See the key policy.
| Covered Services |
- ADA and other auto door openers — maintenance only
- ADA and other paddle switches and batteries — maintenance only
- Batteries for all battery-operated door locks and alarm boxes, if original to the building
- Battery replacement for card access motherboards — system batteries — and wireless card reader batteries for external doors
- Card keys and card-key programming for individual users — with existing building card key campus-managed systems
- Crash bars
- Door closure — repairs original to the building
- Door locks — repairs original to the building
- Electric strikes for external doors — original to building
- Electronic timers for door openers for external doors — original to the building
- Fire door operators
- Gate locks on facilities-owned gates
- Glass door locks
- Program the access groups and time schedules so the Lock Shop can program the cards for the users
- Repair, maintain, and service all control panels — except department-owned control panels
- Repair, maintain, and service door contacts, egress sensors, electronic strikes, hard wire card readers, and all the panels and function boards that control both wireless and hard wire card readers if original to the building
|
| Recharge Services — costs based on currently published recharge rates |
- Badge holders
- Battery-operated stand-alone door locks
- Card access — electric strikes
- Card access card readers
- Card access control panels
- Card access door contacts
- Card access egress sensors
- Card access electronic door strikes
- Card access pc tab anti-theft devices
- Card access programming
- Card access system battery replacement
- Card access system software updates
- Event support
- Electric exit devices — new or non-core location
- Electric locks and battery-operated alarm boxes
- Electronic timers for door openers
- Lock programming
- Mullion removal and re-installation same day. Mullions are removed by FS and require advance notice to schedule and are recharged based on currently published recharge rates.
- New keys and lost keys — $25 for first key, $15 for each additional key per request, per space
- Re-key locks — cylinder pins
- Repair, maintain, and service department-owned control panels
- Standalone and wireless door locks & card readers
|
| Services FS Does Not Provide |
- Cut off department-owned padlocks
- Locks for cabinets, desks, and mailboxes
|
Admin
| Services FS Does Not Provide |
- As-built drawings — service provided by PD&C
- Building documentation — service provided by PD&C
- Copies of as-built drawings — service provided by PD&C
|
Admin — Carpets/Blinds/Flooring/Pest Control
| Covered Services |
- Abatement for maintenance repair — maintenance only
- Carpet and floor tile repair in common areas only
- General flooring maintenance
- Inspection, pest management, and prevention
- Window blind and screen repair and replacement
|
| Recharge Services — costs based on currently published recharge rates |
- Abatement for upgrade — carpeting, blinds, flooring
- Event support
- Floor tiles
- New window coverings/tinting
|
Building Mechanical Shop/HVAC-R Department
| Covered Services |
- Air compressors and air dryers — central, not department owned
- Air handlers — ancillary equipment
- Building Management Systems, or BMS, zone controls — thermostats, VAV boxes, mixing boxes
- Chillers — building cooling system
- Event support — individual departments or student group events
- Exhaust fans
- Fume hood cables, sashes, lights, and guards — part of original building structure
- Heat exchangers — part of original building structure
- High temperature hot water — ancillary equipment — FS does not service departmental equipment
- Motors — excluding individual rooms/labs — FS does not service departmental equipment
- Process cooling systems — central — FS maintains components up to the valves/drops. All connections to valves are department-owned and maintained.
- Pumps — excluding individual rooms/labs
- Refrigerant recovery/recycling in core buildings only
- Refrigerated air dryers — FS does not service departmental equipment
- Research coolers and freezers that are permanent to the building only
- Responding to floods
- Rooftop A/C units and split-system A/C units
- Room pressurization — directional air flow
- Steam boilers — excluding individual rooms/labs
- Steam generators — excluding individual rooms/labs
- Variable frequency drives
- Walk-in coolers if original to building
- Zone controls — thermostats, VAV boxes, mixing boxes
|
| Recharge Services — costs based on currently published recharge rates |
- Equipment connection to chilled water lines
- Event support
- Mini split installation for data rooms, equipment needs, etc.
- Additional cooling requests
|
| Services FS Does Not Provide |
- Autoclave — only service the steam supplied
- Chillers — department-owned equipment
- Environmental growth chambers
- Freezers
- Fume hood cables, sashes, lights, and guards — department-owned and installed equipment
- Heat exchangers — department-owned equipment
- Ice machines
- Refrigerators
- Research coolers and freezers maintenance and repairs — FS does not service departmental equipment
- Research equipment repairs
- Standalone window mount A/C units
|
Carpentry Shop
| Covered Services |
- Asphalt repair — repairs depend on location on campus and may be serviced by TAPS as well
- Baseboard repairs — wood
- Brick/block work building repair — core locations only
- Cabinet drawer and door repair built into original building — department-owned furniture including BKM furniture is not maintained by FS
- Campus directional signpost removal/installation — recharge service if for department-owned equipment
- Caulking windows
- Ceramic tile if original to building
- Concrete bench repair — poured in place benches
- Concrete cutting
- Curbs — repairs depend on location on campus and may be serviced by TAPS as well
- Deck repair
- Desk and chair repair in general assignment classrooms only
- Directional signage — e.g., exit signs, building letter, and room numbers as part of original building installation
- Door repair
- Door stop, hinge, sweep, and threshold maintenance
- Fire extinguisher cabinet repair/replacement
- Millwork/decorative wall systems, if part of original building
- Picture/bulletin board/whiteboard/chalk board installation or removal in general assignment classrooms — department owned teaching spaces require FAU
- Projection screens — electrical types — and projection equipment in general assignment classrooms only and/or part of an ITS media installation project
- Rain leaks — ceilings and windows
- Replacement and/or repair of cove molding and vinyl floor tiles in common areas
- Restroom partition repair(s)
- Restroom partitions and mirrors
- Roof — minor repairs
- Stair treads
- Stucco repair
- Trash enclosure repair
- Trip hazard repair
- Whiteboard/chalkboard repairs in general assignment classrooms only
- Window blind maintenance — if original to building
- Window seal repair
- Windows — emergency response for broken windows
- Wooden handrails and steps repair and replacement
|
| Recharge Services — costs based on currently published recharge rates |
- Brick/block work — construction and non-core locations
- Campus directional signpost removal/installation — department-owned equipment
- Earthquake/seismic restraints — shelves, cabinets, bookshelves, file cabinets, freezers, or other such furniture or equipment
- Event support
- Installation of mounts for flat TV — bracket mounts only — department needs to work with ITS Media for installation of actual TV.
- Installation of prefabricated cabinets, countertops, mail slots, shelving, and miscellaneous casework
- Keyboard tray repair and/or replace
- Picture/bulletin board/whiteboard/chalkboard installation or removal in core locations
- Plaques — exterior — building permit and campus architect approval required
- Projection screens — electrical types — and projection equipment — except in general assignment classrooms only and/or part of an ITS Media installation project
- Window blind new installations
- Window tinting — exterior windows will require Campus Architect approval
|
| Services FS Does Not Provide |
- Broken file cabinet
- Chalkboard paint — not allowed on campus
- Clocks — supply and installation in non-common space
- Furniture finishing, touch up, and repair
- Modular furniture and partition systems configuration and installation repair — i.e., office cubicle furniture — FS will connect electrical whip if required for modular furniture. Building permit and UL listing required for all connections.
- Monuments
|
Central Plant — formerly Steam Plant
| Covered Services |
- Chilled water supply — central
- Domestic water — central
- High-pressure air — central
- Steam supply — central
- Vacuum pump systems — central
- Valves — isolation and control — on listed equipment
|
Custodial Services
See the current schedule of custodial services and frequencies.
| Covered Services |
- Service once every two years, floor waxing and carpet cleaning performed in building common areas and occupied spaces — special requests for additional cleaning beyond the once every two-years level will require an FAU and scheduling
- Door cleaning — main entrance to core buildings
- Emergency cleanups — floods and leaks — indoor is custodial and exterior is Landscape Services
- Routine cleaning services performed on campus in common spaces such as building lobbies, hallways, restrooms and in offices, conference and study rooms, break areas, laboratories, and general assignment classrooms, including sweeping and/or mopping and/or vacuuming floors — see our campus custodial cleaning schedule
- Spill cleanup — non-chemical/non-industrial spills
- Supplying paper products and hand soaps in restrooms
- Trash removal — regular trash in standard containers
- Unlocking/locking of building entrance doors and general assignment classrooms
|
| Recharge Services — costs based on currently published recharge rates |
- Event support — setting up, pre and post cleaning, unlocking and locking of space and nearby restrooms, emptying trash cans
- Floor waxing and carpet cleaning above and beyond the routine schedule as staffing allows — the carpet cleaning and floor-waxing program will be significantly impacted with fewer staff and will be performed on an as-needed basis
- Removal of extra waste or excessive accumulations above and beyond everyday norms
- Routine cleaning above and beyond routine schedule — see our campus custodial cleaning schedule
- Supplying paper products and hand soaps in areas outside of restrooms
|
| Services FS Does Not Provide |
- High level cleaning — ceilings and high stairwells
- Window cleaning — interior and exterior
|
Electric Shop
| Covered Services |
- ATS monthly testing
- Bell tower light maintenance
- Clock battery replacement in general assignment classrooms and common space only, change time for daylight savings time in general assignment classrooms and common space only
- Clocks in hallways removal — broken clocks will be taken out of service
- Electrical power and controls for building heating and cooling systems, compressors, vacuum pumps
- Electrical systems including switch gear, circuit breakers, transformers, panel boards — maintenance and repair
- Emergency generators
- Emergency lighting and exit signs
- Emergency power systems including generators, transfer switches, inverters — maintenance and testing
- Fire caulking — for installation and repairs
- GFI in restrooms
- Hand dryers — repair of existing in common space
- Light switches — toggle
- Lighting repair outdoors, attached to building and standalone — lamps, ballast, lighting controls, light poles, bollards
- Lighting repairs indoors — lamps, ballast, lighting controls
- Master clock systems
- Motors — excluding individual rooms/labs — FS does not service departmental equipment
- Occupancy sensors repair — FS will not bypass occupancy sensor setting
- Photo light sensors — core campus grounds
- Power for research equipment installation — connections that require modifications to existing building electrical supply will require a minor renovation project request and permitting pre-purchase
- Pumps — excluding individual rooms/labs
- Respond to floods
- Time clocks for lighting
- Transformer replacement/installation — original to building
|
| Recharge Services — costs based on currently published recharge rates |
- Bell tower bells/chimes
- E-Power add-on — emergency power with customer provided specifications
- Electrical connections for new equipment — approved by CBO permitting — connections that require modifications to existing building electrical supply will require a minor renovation project request and permitting pre-purchase
- Electrical outlets installation or move
- Event support
- GFI outlets installation or reset — due to unapproved equipment plugged in
- Light switch installed or moved
- Occupancy sensors installation — Title 24 limitations
- Panel boards, transformers, conduit, and wire for new equipment not original to building, or renovated space — connections that require modifications to existing building electrical supply will require a minor renovation project request and permitting pre-purchase
- Phone/data line installation — conduit only
- Power for research equipment installation — connections that require modifications to existing building electrical supply will require a minor renovation project request and permitting pre-purchase
- Power outlet raceway installation
- Power supplies for CCTV cameras in core locations
- Specialty lighting systems and controls — track lighting, down lights, and dimmers
- Transformer replacement/installation — if department owned or not original to building
- UPS equipment review and setup analysis
|
| Services FS Does Not Provide |
- Bell tower color-light recognition — service is currently non-operational
- Emergency Blue light system — service performed by TAPS
- Full spectrum lights — by exception, FS management review required — FS can provide power for lighting but does not perform installation
- Lights in parking lots and parking structures — service performed by TAPS
- Research equipment repairs
- Streetlights — service performed by TAPS
- UPS maintenance
|
Fire and Life Safety
| Covered Services |
- All types and combinations of audio-visual devices
- Auxiliary power supplies
- Battery replacement
- Beam detectors
- Central station alarm monitoring support: Database administrative updates and account programming for fire alarm systems — system is monitored by UCPD
- Centrally-funded services for state-supported space
- Door contacts — only if original to building
- Duct detectors
- Entrapments — only if original to building
- Fire alarm control panels
- Fire extinguisher — hang existing
- Fire extinguisher maintenance/servicing
- Fire extinguisher replacement
- Fire hose servicing
- Foam sprinkler systems
- Heat detectors
- Horns — only if original to building
- Magnetic door holders
- Maintenance and repair — only if original to building
- Manual pull stations
- Motion sensors — only if original to building
- Panic buttons — only if original to building
- Pre-action systems
- Programming
- Remote annunciator panels
- Repair of fire hose/extinguisher cabinets
- Roll down doors
- Smoke detectors
- Smoke screens
- Tamper switch valves
- Water flow switches
- Won-doors
|
| Recharge Services — costs based on currently published recharge rates |
- Additional fire extinguishers — new purchases
- All battery replacement not specified as state funded
- Door contacts — if not original to building
- Event support
- Fume hood fire extinguisher servicing — ADX units
- Horns — if not original to building
- Installation of smokes — new, non-existing
- Maintenance and repair — if not original to building
- Motion sensors — if not original to building
- Panic buttons— if not original to building
- Security battery replacement
- Security control panels
- Security keypads
- Security system programming
- Security system software updates
- Wireless devices
|
| Services FS Does Not Provide |
- CCTV monitor installation and repair — serviced by UCR ITS
- CCTV switchers — serviced by UCR ITS
- CCTV system digital video recorders — serviced by UCR ITS
- CCTV system software updates — serviced by UCR ITS
- Central station alarm monitoring support: new account programming — UCPD monitors and maintains system
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Grounds — Landscape Services and Irrigation Services
See the current schedule of landscape services and frequencies.
| Covered Services |
- General campus landscaping
- Hardscape — sweep or blow sidewalks and concrete plazas, spot clean, and wash down hardscape areas annually
- Hardscape maintenance — pressure washing, blowing, sweeping — will be reduced by 50% - 75% — limited support occurs during drought restrictions
- Safety issues related to trees, plant material, roof cleaning, and hardscape cleaning
- Street cleaning — event clean up
- Street cleaning — sweep campus streets
|
| Recharge Services — costs based on currently published recharge rates |
- Any landscape or irrigation upgrades that require redesign, or changes in existing plant material
- Campus drainage — cleaning of streets or drains due to construction
- Event support — individual departments or student group events
- Event support — support large, standard campus events — e.g., commencement, spring splash, convocation, block party, and Highlander Day
- General plant care — event-related plant replacement or trimming for event or construction traffic
- Hardscape — wash down hardscape areas off-schedule for events or clean up large spills from events
- Irrigation — repairs due to event traffic, construction work or staking. Rescheduling of water times for events
- Litter control — event or construction generated waste collection
- Pressure washing — exterior at the campus service level agreement — SLA
- Street cleaning — event clean up
- Turf care — repair damaged or replace from events, construction projects, or vehicle traffic
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Lamping — light bulbs
| Covered Services |
- Fume hood and Bio-cabinet lamps if part of original building — requires EH&S decontamination prior to replacement
- LED upgrades — upgrades scheduled as part of energy saving project on campus
- Lights and light fixtures, lens diffusers, ballast replacement
- Will be replaced with appropriate LED bulb, unless not feasible.
- Task lighting — lab benches — if part of original building
|
| Recharge Services — costs based on currently published recharge rates |
- Event support
- Lamp sleeves
|
| Services FS Does Not Provide |
- Lamp replacement for desk light fixtures
|
Paint Shop
| Covered Services |
- 15-year main entry floor
- Drywall patching in common areas
- Graffiti removal
- Work related to refreshing spaces such as carpet and paint in offices, labs, suite areas — common spaces only
|
| Recharge Services — costs based on currently published recharge rates |
- Work related to refreshing spaces such as carpet and paint in offices, labs, suite areas — non-common spaces
|
| Services FS Does Not Provide |
- Department-owned equipment
- Electrical panels, outlets, or raceways
- Equipment that has a factory finish
- Furniture
- Patch and painting in common, unassigned, areas — not to exceed $25,000 — FS will assess all common areas for refurbishment
|
Pest Control Services
| Covered Services |
- Dead animal pickup — interior Custodial Services/exterior Landscape Services
- Dead animal pickup — interior only
- Indoor pest management and pest eradication — Custodial Services
- Pest management and pest eradication
|
| Recharge Services — costs based on currently published recharge rates |
- Indoor pest management for open-air event spaces — Custodial Services
- Outdoor pest management for open-air event spaces
|
Plumbing Shop
| Covered Services |
- Air and vacuum systems if part of building system
- Backflow testing
- Bottle washers — FS will isolate/disconnect utilities for repairs
- Cage washers — FS will isolate/disconnect utilities for repairs
- Caulking/re-caulking sinks
- Ceiling leak
- Compressed air pipe
- Condensate line
- Deep well pumps
- Deionized, or DI, water
- Domestic and industrial water systems — hot and cold
- Drinking fountains and hydration station in common space
- Equipment connections
- Eyewash stations and safety showers drench hose testing and repair
- Faucets
- Fire caulking — for installation and repairs
- Fire hydrants
- Flush valves — auto and manual
- Fume hoods if original to building: air valve leak, knob, vacuum, water leak
- Garbage disposal if original to building
- Gas main repair
- Gas smell
- Hydration stations filter changes in common spaces
- Ice Machine leaking water — FS will shut water off to prevent further leakage but does not perform maintenance
- Industrial hot water heater
- Pipes and plumbing fixtures if original to building
- Pumps — excluding individual rooms/labs
- Regulators if original to building — air and gas and water
- Respond to floods
- Roof drains
- Sewage ejection systems
- Sewer main maintenance and repair
- Storm drains
- Sump pumps
- Toilet leaking
- Toilet seats
- Ultraviolet — UV — lights for deionized water for building system
- Urinals
- Vacuum lines maintenance
- Water filters original to building
- Water heaters — gas/domestic
- Water main repair and valve exercising
- Water meters maintenance, repair, and replacement
- Water systems — central: DI, RO, and soft water systems
|
| Recharge Services — costs based on currently published recharge rates |
- Air line install
- Event support
- Gas line install
- Hydration stations — in accordance with campus wellness hydration station committee
- New DI water piping installation
- New vacuum piping installation
- New water service installation – domestic or industrial
- Nitrogen hook-up to fume hood/nitrogen valve to fume hood — building permit may be required
- Pressure gauge for air table
- Soft water system filters, valves
- Vacuum pump systems in individual labs
|
| Services FS Does Not Provide |
- All plumbing services on personal lab equipment and specialized research equipment
- Autoclaves
- Dishwashers — FS can connect utilities to equipment but does not maintain equipment.
- Research equipment repairs
- Water filters not original to building
- Water systems in individual labs: DI, RO, etc.
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Recycling/Refuse Services
| Covered Services |
- Collection of intact, standard pallets at user’s request
- Waste collection — empty all FS dumpsters used for refuse, recycling, and composting
|
| Recharge Services — costs based on currently published recharge rates |
- Waste collection — provide dumpsters/containers and removal services for any waste or containers for events or used for large department renovation work
|
| Services FS Does Not Provide |
- Hazardous waste material — contact EH&S at extension 2-5528
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Resource Management — movers/events
| Covered Services |
- General Assignment classroom support — furniture and supplies, including disabled student classroom support
- Restroom dispensers — paper towel, sanitary napkin, hand soap, toilet paper, and seat cover dispensers
- Restroom supplies — paper towel, sanitary, soap, toilet paper, and seat dispensers
|
| Recharge Services — costs based on currently published recharge rates |
- Event support — rental of tables, chairs, easels, and associated equipment
- Forklift and operator for special events and campus moves
- Office and laboratory moves performed at the campus service level
- Removal of any bulky wood or metal crating material, furniture, or appliances
- Removal of furniture and equipment items
- Paper towel and soap dispensers — hang additional in areas outside of restrooms
- Salvage items pick up
- Uncrate and move equipment from Campus Receiving
|
Sheet Metal Shop
| Covered Services |
- Ceiling tile repair and replacement — T-bar ceilings
- Chilled water distribution pipe welding
- Dampers — control, isolation, fire, fire/smoke
- Duct work
- General maintenance/repair welding
- High temperature hot water distribution pipe welding
- Rain gutters
- Roof hatch
- Sheet metal fabrication
- Structural welding
|
| Recharge Services — costs based on currently published recharge rates |
- Bollards NEW
- Ceiling tile and T-bar ceilings in new construction
- Custom metal fabrication and welding
- Earthquake/seismic restraints: shelves, cabinets, bookshelves, file cabinets, freezers, or other such furniture or equipment
- Event support
- Gas cylinders — restraint/move — for research
- Special request sheet metal fabrication
|
| Services FS Does Not Provide |
- Patch and painting in common, unassigned, areas — not to exceed $25,000 — FS will assess all common areas for refurbishment
|
Sign Shop
| Covered Services |
- Building ADA sign systems
- Code and ADA compliance signage maintenance and repair
- Directional sign maintenance — e.g., falling, leaning
- Directional signage — e.g., exit signs, building letters, and room numbers as part of original building installation
- Fire/life safety signage stairwell exit
- New: directory boards, evacuation maps
- Replace vandalized room numbers, fire/life safety signage, evacuation maps, rest room signs
- Room numbers
- Signage required by building code
|
| Recharge Services — costs based on currently published recharge rates |
- Installing or hanging banners — in certain approved locations
|
| Services FS Does Not Provide |
- Bridge banners installation — service now performed by UCR Transportation Services
- Building directories updated quarterly
- Building letters — exterior — if part of original building
- Decorative promotional signage
- Dimensional lettering
- Elevator numbers
- Event support
- Exterior building door numbers
- Graphics for trade shows, research presentations
- Laser etchings and cutting
- Magnetic lettering
- Maximum occupancy signs in general assignment classrooms only
- Metal engraving
- Name plates
- No smoking signs — service performed by UCR Transportation Services
- Parking related signage
- Personalized signage — e.g., nameplates and event signage
- Placards
- Reflective lettering
- Stencil cutting
- Streetlight pole banners — service performed by UCR Transportation Services
- Vehicle lettering
- Wayfinding signs
- Window lettering
|
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Glossary
Auxiliary Services: Self-supporting campus units that do not receive federal or state — core — funds for operating costs.
Common Space: Hallways, building lobbies, elevators, and restrooms also known as unassignable spaces w UCR Space Mgt. team.
CORE Space: According to the UCR Decentralized Budget Model, “Core funds include all 199XX general funds” received for operations and maintenance when each building came online.
Cost-Sharing: The portion of total project costs related to minor renovation projects under $50K that is not covered by core funding to achieve organizational requests while addressing any current building infrastructure issues without the full burden falling to the original requestor.
Exterior Space Committee — ESC: ESC reviews project requests submitted on the R'Projects | UCR PROJECT PORTAL website.
FAMIS: Facilities Services work order management system.
FAU: Department accounting details to support recharge costs.
General Assignment Classroom: Any classroom scheduled through the Registrar’s Office.
ITS: Information Technology Solutions
Key policy: In an effort to improve the security and safety of campus, and in recognition of the significant increase in key/fob/card access over the last few years, Facilities Services implemented an access control and key management policy beginning January 2023. This outlines the expectations for key requests, control of master keys, and subsequent charges related to access requests. See the new key policy.
Maintenance: The traditional recurring maintenance of a space to ensure ongoing teaching, research, administration with a like-for-like replacement of damaged or excessively-aged space. Maintenance projects do not require prioritization and are processed and completed by date of submission, urgency and workload of the tradespeople involved.
Multi-trade Project: The former terminology and prioritization process used to support non-maintenance related facilities-led construction projects. For FY 22/23 this is knows as Facilities Projects.
Organization: The units of academic and financial leadership — all deans and vice provosts at UCR — that report directly to the provost and executive vice chancellor. See the UCR Golden Tree.
Organizational Delegate: The representative from each organization who works directly with leadership to prioritize minor renovation projects each quarter — also referred to as a facilities partner.
PD&C: Planning, Design and Construction — formerly Architects and Engineers, or A&E.
Prioritization: The process by which organizational leadership prioritize minor renovation requests — including patch and paint projects — each quarter based on their needs and number of available projects in their annual allotment.
Project: A service request — typically for a renovation — requiring project management support to coordinate and track the work progress and will have a reference number that begins with the prefix “23P” corresponding to the appropriate fiscal year during which the request was submitted.
Recharge: The method in which the work will be completed at the cost of the requestor or department or organization in which the requestor works.
Renovation: The process of renewing a room or structure by remodeling what is already present and/or adding new components. Typically, a renovation is requested for a special purpose to support the organization’s work on campus, such as a new faculty hire, expansion of existing office space, or renovating an older lab. For Facilities Services, to stay in accordance with state laws, a minor renovation project involves multiple trades — e.g., carpenters, painters, and electricians — self-performing the work and must be less than $50K. All renovation projects, require prioritization by each organization.
Service Level: Refers to the numeric value assigned to a work order based on the request urgency, level of complexity, trades involved and response time. See Appendix of Shop Services.
Service Request: The initial phase of a maintenance or renovation request submitted by a customer using the online Facilities Work Order System form. Service requests generate a reference number that begins with the prefix “23S…” corresponding to the appropriate fiscal year during which the request was submitted.
TAPS: Transportation and Parking Services.
Work Order: A service request which has been processed by the Client Support Services team and assigned a service level and technician. Once processed, these requests generate a new work order number, often with a prefix “23W…” for single trade work orders or “23P…” for multi-trade projects, corresponding to the appropriate fiscal year during which the request was submitted.
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