Client Support Services
What we do
- We aim to deliver extraordinary service and accurate information to everyone on campus so Facilities Services can provide a safe, healthy, growing, learning, and living environment.
- Our mission is to be the premiere source of trusted, accurate, and timely information about the work we do for all who inquire.
Please reach out to our client center for all of your questions including the status of a work order. We can be reached at (951) 827-4214 or facilities@ucr.edu.
About our team
- Our client center is your first point of contact for everything facilities related. We receive, review, and quality check work order submissions for clients and staff. Our team also:
- Determines priority levels and routes to the appropriate skilled trade(s).
- Follows up on escalated issues and continues communication with customers as needed on heightened issues.
- Communicates to leadership immediate concerns of potential campus impacts.
- Receives emergency calls for service and dispatches appropriate staff to respond.
- Assists the client with request for service beyond routine work, e.g. minor space modifications/renovation.
- Monitors open work orders for timely completion and customer satisfaction.
- Our analysis and asset management team works with facilities leadership to provide analytical numeric support related to budget, work performance, building analytical data, and more. We also:
- Develop detailed reporting related to work order volume, history, accuracy, and analysis.
- Provide analytical and strategic support for department initiatives, projects, goal setting, and campus-wide brand support.
- Through the use of work order, warranty, and asset management tools, support building asset management and UC ICAMP initiative, including ongoing asset analysis and support, asset work updates, deferred maintenance, and capital planning documentation, and more.
- In fiscal year 2022-2023, we:
- Received and responded to 8,500+ emails.
- Received 4,600+ phone calls.
- Processed 17,200+ work orders to our crews.