To ensure accurate, timely billing, Facilities Services requires a valid Chart of Accounts (COA) for all recharge work orders billed as Actuals or Fixed Fee. During billing review, Facilities Services may place a work order on accounting hold if the COA is missing, incorrect, contains invalid segment values, or does not have an existing budget. Customers receive an email notification when a work order is placed on hold.
To resolve the hold, customers should open the email notification and review the listed COA. Customers cannot change COA information directly in the Work Order System. On the emailed form, they should either:
- Enter the updated COA and a brief description of the change in the designated fields on the request form; or
- Select the “Budget added to existing COA” checkbox if funding has been added to the existing COA.
If customers need additional assistance, they should select the “Additional Help Required/Please Contact Me” checkbox on the form. They may also contact Facilities Services at (951) 827-4214 or fswobilling@ucr.edu.
Facilities Services will review the submission, update the work order, and continue processing it.
Have questions about work order billing?
Billable Work | COA & Account Holds | Timeline | Ledger
Visit our website at facilities.ucr.edu/work-order-billing
Email our billing team at fswobilling@ucr.edu